Privacy Policy

1. Who is responsible

Forjamuscular S.A.S., Calle 19 # 27-41, Oficina 304, 520003, Pasto, Nariño, Colombia. Privacy contact channel: [email protected].

2. Legal framework

The processing of personal data complies with the provisions of Ley 1581 de 2012 and applicable legislation in Colombia. If there is any contradiction between the terms of this policy and the legal framework, statutory law shall prevail.

3. What we collect

When placing an order, we request strictly necessary details for dispatch: name, delivery address, email address, phone number, and selected items. This website does not collect or store bank card data. During routine browsing, the platform logs technical variables (IP address, browser, and visited sections) using the cookie mechanisms detailed below.

• Contact and shipping details including full name, ID document, physical address in Colombia, email address, and mobile phone number.
• Purchase history and details of orders processed via cash on delivery or direct bank transfer.
• Technical browsing information such as IP address, browser type, and website session logs.
• Communications and support materials sent to customer service channels.

4. Why we use it

• Process and distribute orders, as well as manage any return requests.
• Answer inquiries and send tracking notifications regarding the status of your shipment.
• Maintain the technical integrity of the website and evaluate overall browsing patterns.
• Send updates and promotions only with prior subscription, allowing direct opt-out in every communication.

5. Cookies and browser data

The site places small technical files on your browser. Strictly necessary cookies support cart functionality and the checkout flow, meaning they cannot be disabled. Analytics tools record frequented sections in an aggregated and anonymous manner. Advertising cookies require your prior consent via the designated selector. This consent can be withdrawn at any time from that panel or by configuring your browser; review our Cookie Policy to see the full list.

6. Data recipients

Logistics providers access the data required for physical delivery. Financial entities process the minimum details necessary to settle the transaction. Digital infrastructure and analytics providers handle data on our behalf under strict confidentiality agreements. We never sell personal data under any circumstances.

Forjamuscular S.A.S. does not sell or trade personal data of its users to third parties, ensuring ethical handling strictly dedicated to goods delivery and inquiry processing under Colombian regulations.

7. Data retention periods

Commercial purchase data is retained for the statutory period required by accounting regulations and deleted thereafter. The user profile remains active until voluntary cancellation is requested. Analytics metrics are stored for 14 months.

8. Your rights

In compliance with Statutory Law 1581 of 2012 and Decree 1377 of 2013 of Colombia, data owners have the right to access, update, rectify, and delete their personal data from the company databases, as well as to revoke granted authorization.

9. Security

Forjamuscular S.A.S. does not capture, process, or store debit or credit card numbers; the only enabled payment methods are cash on delivery upon receiving the order and direct bank transfer to official company accounts.

10. Questions about this policy

You can contact us at [email protected] or reach us by phone at +57 319 817 1976 during Mon-Fri 09:30 - 17:00, Sat 10:30 - 15:45. All inquiries receive a response within one business day.

Merchant

Forjamuscular S.A.S.

Registered address

Calle 19 # 27-41, Oficina 304, 520003, Pasto, Nariño, Colombia

Email

[email protected]

Phone

+57 319 817 1976

Working hours

Mon-Fri 09:30 - 17:00, Sat 10:30 - 15:45

Registration

NIT: 901.808.162-4